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Refund and Returns Policy – Jersey World Pro

Effective Date: [Insert Date]

At Jersey World Pro, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a hassle-free 30-day return policy for eligible items. Please read this policy carefully to understand the terms and conditions of returns, exchanges, and refunds.

1. Return Eligibility

To be eligible for a return, please ensure that:

  • The item is unused, unworn, and unwashed.
  • The item is in its original packaging with all tags and labels intact.
  • The return is requested within 30 days of receiving the order.
  • The item is not marked as final sale, clearance, or customized, as these are non-returnable.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Customized Jerseys – Including personalized names and numbers.
  • Final Sale or Clearance Items – Marked as non-returnable on the product page.
  • Gift Cards – Cannot be returned or exchanged for cash.
  • Intimate Apparel and Accessories – For hygiene reasons, including socks and undergarments.

3. How to Initiate a Return

We strive to make the return process as simple and convenient as possible:

3.1. Request a Return Authorization

  • Contact Us: Email us at support@jerseyworldpro.com or use our Live Chat to request a Return Authorization Number (RAN).
  • Include the Following Information:
    • Order number and item(s) you wish to return.
    • Reason for return (e.g., incorrect size, defective item, change of mind).
    • Photos of the item if it is damaged or defective.

3.2. Pack and Ship the Item

  • Pack the Item Securely: Include the original packing slip and Return Authorization Number (RAN).
  • Ship to Our Returns Center:
    📍 Returns Address:
    Jersey World Pro – Returns Department
    717 W Julian St
    San Jose, CA 95126, USA
  • Use a Trackable Shipping Method: We recommend using a trackable shipping service to ensure safe delivery.

3.3. Processing Time for Returns

  • Returns are typically processed within 5-7 business days upon receiving the returned item.
  • You will receive a confirmation email once your return has been processed.

4. Refunds

We offer refunds to the original payment method for eligible returns.

4.1. Refund Processing Time

  • Once the returned item is received and inspected, the refund will be processed within 5-7 business days.
  • You will receive a confirmation email once the refund is issued.
  • Depending on your payment provider, it may take an additional 3-5 business days for the refund to appear on your statement.

4.2. Partial Refunds

Partial refunds may be granted in the following cases:

  • Items not in their original condition, damaged, or missing parts due to customer handling.
  • Returns initiated after the 30-day return period (subject to a restocking fee).

4.3. Non-Refundable Items

  • Shipping Fees: Original shipping costs are non-refundable unless the return is due to our error.
  • Customs Duties and Taxes: International customers are responsible for customs duties and import taxes.

5. Exchanges

We offer exchanges for the following scenarios:

  • Incorrect Size or Color: Exchange for a different size or color of the same item (subject to availability).
  • Defective or Damaged Items: Exchange for a replacement if the item is defective or damaged upon arrival.

5.1. How to Request an Exchange

  • Contact us at support@jerseyworldpro.com with your order number and details of the exchange.
  • Once approved, ship the item to our Returns Address.
  • Exchanges are processed within 5-7 business days upon receiving the returned item.

5.2. Exchange Shipping Costs

  • We offer free shipping on exchanges for defective or damaged items.
  • For size or color exchanges, the customer is responsible for the return shipping cost, but we will cover the cost of shipping the replacement item.

6. Defective or Damaged Items

If you receive a defective or damaged item, we sincerely apologize for the inconvenience.

6.1. Reporting Damaged Items

  • Contact us within 48 hours of receiving the item at support@jerseyworldpro.com.
  • Provide photos of the damaged item and a description of the issue.

6.2. Resolution Options

  • Replacement: We will send a replacement item at no additional cost.
  • Full Refund: If the item is out of stock, we will issue a full refund to the original payment method.

7. Return Shipping Costs

  • Customers are responsible for return shipping costs, except in cases of defective or damaged items.
  • We recommend using a trackable shipping method to ensure safe delivery.
  • We are not responsible for lost or damaged return shipments.

8. International Returns and Customs

  • International customers are responsible for shipping costs, customs duties, and import taxes on returned items.
  • We do not offer exchanges for international orders. However, you may return the item for a refund and place a new order.

9. Cancellations and Order Modifications

  • Order Cancellations: Orders can be canceled within 24 hours of placement for a full refund.
  • Order Modifications: Changes to orders (e.g., size, color, or shipping address) can be requested within 24 hours.
  • After 24 hours, the order may have already been processed or shipped.

10. Refund and Return Policy Exceptions

  • Final Sale Items: Items marked as final sale or clearance are non-returnable and non-refundable.
  • Gift Cards: Gift cards are non-refundable and cannot be redeemed for cash.
  • Customized Jerseys: Personalized jerseys are non-returnable unless they are defective or incorrect.

11. Contact Us for Return Assistance

If you need help with your return, exchange, or refund, feel free to reach out to us:

12. Updates to Refund and Returns Policy

We may update this Refund and Returns Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with an updated date.

13. Acceptance of Refund and Returns Policy

By purchasing from Jersey World Pro, you acknowledge that you have read and understood this Refund and Returns Policy and agree to its terms and conditions.