FAQs
Frequently Asked Questions
Welcome to the Jersey World FAQs! We’ve put together an in-depth guide to answer all your questions about shopping with us. From NFL, NHL, NBA, MLB, and Soccer jerseys to our exclusive NIKE apparel and shoes, shipping details, returns, and more – we’ve got the answers you need. Still curious? Use the Chat Now button below to connect with us instantly!
General Questions
‘What is Jersey World?’,
‘answer’ => ‘Jersey World is your ultimate destination for authentic sports apparel, proudly serving fans since 2015. Based at 717 W Julian St, San Jose, CA 95126, USA, we specialize in offering officially licensed NFL, NHL, NBA, MLB, and Soccer jerseys, along with a premium selection of NIKE gear and footwear. Our mission is to connect sports enthusiasts with their favorite teams through high-quality products, exceptional customer service, and a seamless online shopping experience.
We partner directly with top manufacturers and brands to ensure every item meets rigorous authenticity and quality standards, giving you the confidence to wear your team pride loud and proud.’ ), array( ‘question’ => ‘Are your products authentic?’, ‘answer’ => ‘Absolutely! At Jersey World, authenticity is our top priority. Every jersey, piece of apparel, and pair of shoes we sell is 100% genuine, sourced directly from official manufacturers and licensed distributors like NIKE and league partners. We conduct thorough inspections to ensure each item comes with official tags, holograms, or certificates where applicable.
For more details on our authenticity process, check out our Authenticity Verification page. If you ever have concerns about a product’s authenticity, contact us at support@jerseyworldpro.com – we’re here to help!’ ), array( ‘question’ => ‘How can I contact customer support?’, ‘answer’ => ‘We’re always ready to assist you! You can reach our customer support team in several ways:
– Email: Send us a message at support@jerseyworldpro.com. We typically respond within 24-48 hours during business hours (Monday – Friday, 9:00 AM – 6:00 PM PST).
– Chat: Use the “Chat Now” button below to connect with a live agent instantly during our operating hours (Monday – Friday: 9:00 AM – 6:00 PM PST; Saturday: 10:00 AM – 4:00 PM PST).
– Mail: For formal inquiries, write to us at 717 W Julian St, San Jose, CA 95126, USA.
For more options, visit our Contact Us page!
We partner directly with top manufacturers and brands to ensure every item meets rigorous authenticity and quality standards, giving you the confidence to wear your team pride loud and proud.’ ), array( ‘question’ => ‘Are your products authentic?’, ‘answer’ => ‘Absolutely! At Jersey World, authenticity is our top priority. Every jersey, piece of apparel, and pair of shoes we sell is 100% genuine, sourced directly from official manufacturers and licensed distributors like NIKE and league partners. We conduct thorough inspections to ensure each item comes with official tags, holograms, or certificates where applicable.
For more details on our authenticity process, check out our Authenticity Verification page. If you ever have concerns about a product’s authenticity, contact us at support@jerseyworldpro.com – we’re here to help!’ ), array( ‘question’ => ‘How can I contact customer support?’, ‘answer’ => ‘We’re always ready to assist you! You can reach our customer support team in several ways:
– Email: Send us a message at support@jerseyworldpro.com. We typically respond within 24-48 hours during business hours (Monday – Friday, 9:00 AM – 6:00 PM PST).
– Chat: Use the “Chat Now” button below to connect with a live agent instantly during our operating hours (Monday – Friday: 9:00 AM – 6:00 PM PST; Saturday: 10:00 AM – 4:00 PM PST).
– Mail: For formal inquiries, write to us at 717 W Julian St, San Jose, CA 95126, USA.
For more options, visit our Contact Us page!
Shopping & Orders
‘How do I place an order?’,
‘answer’ => ‘Ordering from Jersey World is quick and easy! Follow these steps to get your hands on your favorite sports gear:
1. Browse: Explore our wide range of NFL, NHL, NBA, MLB, and Soccer jerseys, along with NIKE apparel and shoes, on our website.
2. Select: Choose your size, color, and quantity, then click “Add to Cart” for each item you want.
3. Checkout: When you’re ready, click the cart icon in the top right corner, review your items, and hit “Proceed to Checkout.”
4. Details: Enter your shipping address, select a shipping method, and provide payment information.
5. Confirm: Review your order, apply any coupon codes (check our Coupons & Promotions page!), and click “Place Order.”
You’ll receive a confirmation email with your order details and tracking information once it ships. Happy shopping!’ ), array( ‘question’ => ‘Can I modify or cancel my order?’, ‘answer’ => ‘We process orders quickly to get your gear to you as soon as possible, so modifications or cancellations depend on timing:
– Within 1 Hour: If you contact us within 1 hour of placing your order, we can usually modify (e.g., change size, address) or cancel it before it’s processed. Email us at support@jerseyworldpro.com or use the Chat Now button with your order number.
– After 1 Hour: Once your order is in processing or shipped, modifications aren’t possible, but you can return it once received per our Return Policy.
Please note that pre-order or custom items may have stricter cancellation policies. Check your order confirmation email for details or reach out to us for clarification!’ ), array( ‘question’ => ‘What payment methods do you accept?’, ‘answer’ => ‘We offer a variety of secure payment options to make your shopping experience convenient:
– Credit/Debit Cards: We accept Visa, MasterCard, American Express, and Discover. All transactions are processed through encrypted SSL technology for your safety.
– PayPal: Use your PayPal account for a quick and secure checkout.
– Apple Pay & Google Pay: Enjoy fast payments with your mobile wallet on compatible devices.
– Gift Cards: Redeem Jersey World gift cards at checkout (cannot be combined with some promotions).
We do not accept cash on delivery or checks at this time. For more details, visit our Safe Shopping page or contact us if you encounter payment issues!
1. Browse: Explore our wide range of NFL, NHL, NBA, MLB, and Soccer jerseys, along with NIKE apparel and shoes, on our website.
2. Select: Choose your size, color, and quantity, then click “Add to Cart” for each item you want.
3. Checkout: When you’re ready, click the cart icon in the top right corner, review your items, and hit “Proceed to Checkout.”
4. Details: Enter your shipping address, select a shipping method, and provide payment information.
5. Confirm: Review your order, apply any coupon codes (check our Coupons & Promotions page!), and click “Place Order.”
You’ll receive a confirmation email with your order details and tracking information once it ships. Happy shopping!’ ), array( ‘question’ => ‘Can I modify or cancel my order?’, ‘answer’ => ‘We process orders quickly to get your gear to you as soon as possible, so modifications or cancellations depend on timing:
– Within 1 Hour: If you contact us within 1 hour of placing your order, we can usually modify (e.g., change size, address) or cancel it before it’s processed. Email us at support@jerseyworldpro.com or use the Chat Now button with your order number.
– After 1 Hour: Once your order is in processing or shipped, modifications aren’t possible, but you can return it once received per our Return Policy.
Please note that pre-order or custom items may have stricter cancellation policies. Check your order confirmation email for details or reach out to us for clarification!’ ), array( ‘question’ => ‘What payment methods do you accept?’, ‘answer’ => ‘We offer a variety of secure payment options to make your shopping experience convenient:
– Credit/Debit Cards: We accept Visa, MasterCard, American Express, and Discover. All transactions are processed through encrypted SSL technology for your safety.
– PayPal: Use your PayPal account for a quick and secure checkout.
– Apple Pay & Google Pay: Enjoy fast payments with your mobile wallet on compatible devices.
– Gift Cards: Redeem Jersey World gift cards at checkout (cannot be combined with some promotions).
We do not accept cash on delivery or checks at this time. For more details, visit our Safe Shopping page or contact us if you encounter payment issues!
Shipping & Returns
‘Where do you ship, and how long does it take?’,
‘answer’ => ‘We’re proud to ship across the United States from our warehouse in San Jose, CA! Here’s what you need to know about shipping:
– Shipping Locations: Currently, we deliver to all U.S. ZIP codes. International shipping is in development – stay tuned for updates!
– Processing Time: Orders typically process within 1-2 business days (Monday – Friday, excluding holidays).
– Delivery Time: Depending on your ZIP code and selected method:
– Standard Shipping: 3-7 business days.
– Expedited Shipping: 2-3 business days.
– Overnight Shipping: 1 business day (order by 12 PM PST).
– Tracking: Once shipped, you’ll receive a tracking number via email to monitor your package’s journey.
Shipping times may vary during peak seasons or due to carrier delays. Check our Zip Code Information page for more details or contact us for assistance!’ ), array( ‘question’ => ‘What is your return policy?’, ‘answer’ => ‘We want you to love your Jersey World purchase! Our return policy is designed to be hassle-free:
– Timeframe: You have 30 days from delivery to initiate a return for a refund or exchange.
– Condition: Items must be unused, unworn, unwashed, and in original packaging with tags attached.
– Process: Contact us at support@jerseyworldpro.com with your order number to request a return authorization. We’ll provide a prepaid shipping label for U.S. returns.
– Exceptions: Custom items, limited edition jerseys, and final sale products are non-returnable unless defective.
– Refunds: Once we receive and inspect your return (typically 5-7 business days), we’ll issue a refund to your original payment method.
For full details, visit our Return Policy page. Questions? We’re here to help via chat or email!’ ), array( ‘question’ => ‘Do you offer free shipping?’, ‘answer’ => ‘Yes, we love treating our fans to free shipping whenever possible! Here’s how it works:
– Promotional Free Shipping: We frequently offer free shipping on orders over a minimum amount (e.g., $50) as part of our Coupons & Promotions. Check the current offers for codes like “FREESHIP50.”
– Standard Rates: Without a promotion, shipping costs vary by ZIP code and method (starting at $5.99 for standard shipping).
– Eligibility: Free shipping applies to U.S. addresses only and excludes oversized or expedited shipping options.
Keep an eye on our promotions page or sign up for our newsletter to stay updated on free shipping deals. Need help with shipping costs? Contact us at support@jerseyworldpro.com!
– Shipping Locations: Currently, we deliver to all U.S. ZIP codes. International shipping is in development – stay tuned for updates!
– Processing Time: Orders typically process within 1-2 business days (Monday – Friday, excluding holidays).
– Delivery Time: Depending on your ZIP code and selected method:
– Standard Shipping: 3-7 business days.
– Expedited Shipping: 2-3 business days.
– Overnight Shipping: 1 business day (order by 12 PM PST).
– Tracking: Once shipped, you’ll receive a tracking number via email to monitor your package’s journey.
Shipping times may vary during peak seasons or due to carrier delays. Check our Zip Code Information page for more details or contact us for assistance!’ ), array( ‘question’ => ‘What is your return policy?’, ‘answer’ => ‘We want you to love your Jersey World purchase! Our return policy is designed to be hassle-free:
– Timeframe: You have 30 days from delivery to initiate a return for a refund or exchange.
– Condition: Items must be unused, unworn, unwashed, and in original packaging with tags attached.
– Process: Contact us at support@jerseyworldpro.com with your order number to request a return authorization. We’ll provide a prepaid shipping label for U.S. returns.
– Exceptions: Custom items, limited edition jerseys, and final sale products are non-returnable unless defective.
– Refunds: Once we receive and inspect your return (typically 5-7 business days), we’ll issue a refund to your original payment method.
For full details, visit our Return Policy page. Questions? We’re here to help via chat or email!’ ), array( ‘question’ => ‘Do you offer free shipping?’, ‘answer’ => ‘Yes, we love treating our fans to free shipping whenever possible! Here’s how it works:
– Promotional Free Shipping: We frequently offer free shipping on orders over a minimum amount (e.g., $50) as part of our Coupons & Promotions. Check the current offers for codes like “FREESHIP50.”
– Standard Rates: Without a promotion, shipping costs vary by ZIP code and method (starting at $5.99 for standard shipping).
– Eligibility: Free shipping applies to U.S. addresses only and excludes oversized or expedited shipping options.
Keep an eye on our promotions page or sign up for our newsletter to stay updated on free shipping deals. Need help with shipping costs? Contact us at support@jerseyworldpro.com!